How can I request a refund of my purchase?

If your payment is pending after the transaction failed, your funds will automatically be refunded after a few days (usually up to 7 days).

If you want to request a refund after the transaction was marked in your app as “completed”, you should first contact the merchant directly and submit a refund request. This is often the most efficient way to get your money back. Refunds can be requested for a variety of reasons, including:

  • Unsatisfactory products or services
  • Flight or hotel cancellations
  • Incorrect charges
  • Cases where you have linked your card but have not made a purchase, such as free trials or subscriptions, where the charge may be an error on the merchant's end.

If you are unable to resolve the matter with the merchant and they refuse to refund you the amount charged, you have the option to submit a dispute. To do this, please follow these steps:

  1. Navigate to the Cash tab in the App.
  2. Tap the transaction you need help with.
  3. Scroll down to the Help section and tap Report an issue.
  4. Answer the questions about the transaction.

You can read more about the dispute process in this Help Center article.