In the event of loss of your mobile device or SIM card, or if there’s a possibility that a third party has gained knowledge of the security features of your account, you may contact our Customer Service by email. Please, write "Account block" in the object of your email so that we can prioritize it.
Following a successful deactivation of your account, we will confirm it to you by email using the address stored in our system.
To request your account reactivation, please contact our customer service.