If your deposit failed and you’re still charged or your card was charged twice, please contact us. In this case you’ll be refunded the amount and the fee of the double booked deposit.
Common reasons why payments fail:
- Incorrect card details (card number, expiration date, or CVC)
- Insufficient funds on your card
- Using a card that is not yours
- 3DSecure authentication failed
- Using an unsupported card (such as credit cards from AMEX/Diners and prepaid cards)
Please consider these points, before trying to deposit funds again. If this issue persists, please try another credit card or SEPA transfer.