If you need assistance with your account, card, changing your data, or just want to ask a question, our Customer Service team is available every day and will be happy to help you resolve your doubts or concerns. Contact us in the app, by clicking on Help within your profile.
If you believe that our Customer Service could not help you with your issue or concern or you simply would like to file a complaint, you can contact us directly by email at:
-
complaints-lv@traderepublic.com from the address associated with your account telling us
- your name and surname;
- what the issue is and when the problem arose;
- your suggestions on how you'd like us to resolve your problem.
Once we get your complaint, we’ll send you an email to confirm the receipt. We'll look into the issue and try to respond quickly, usually within a few days. In some cases, it might take up to 15 business days. To help us process it faster, please include all important details and documents.
For legal and contact details about Trade Republic, as well as information about our supervisory authority and dispute resolution procedures, please refer to our Imprint.