How can I send documents securely via email?

To ensure that your information remains confidential and accessible only to authorised individuals, we strongly encourage you to send us your documents via email by using encryption.

How to encrypt your documents:

Mac

  1. In Finder, select and open the file with Preview
  2. Select File > Export > Permissions
  3. Select Require password to open document > type a password (such as your postal code) > Apply
  4. Save the file to make sure the password takes effect

Windows

  1. Go to File > Info > Protect Document > Encrypt with Password
  2. Type a password (such as your postal code) then type it again to confirm it
  3. Save the file to make sure the password takes effect

Once you're done, please let us know which password you chose in the message where you attached the file.

Some cases where you may need to send us documents:

  • Proving your address during onboarding
  • Updating your personal information (name, citizenship, tax ID, etc.)
  • Securities transfers requests.