If your card is lost, stolen, you can easily freeze it from the Card section in the app. Freezing your card is immediate, and any future payments will be declined. You have the flexibility to unfreeze your card in the app whenever you need to.
If you can't access the app, you can also request to freeze your card by calling us: +49 32 213 232813
To manage the security settings for your card, tap Profile and in the Card section in the App, you can activate and deactivate payment options like online transactions, ATMs, or contactless payments at any time. This way, you have full control of your card and can protect yourself against unauthorised transactions.