What can I do if I didn’t receive the correct amount of cash from an ATM?

If an ATM charges your card but doesn't dispense the money, or dispenses the incorrect amount of cash, check if:

The payment is pending in the app - please wait a few days, in most cases it will be reverted automatically. Which means that the transaction will be canceled and the funds released back to your cash account.
The charge is complete. In this case, you can submit a chargeback dispute. To do this, please follow these steps:

1. Navigate to the Cash tab in the App.
2. Tap the transaction you need help with.
3. Scroll down to the Help section and tap Report an issue.
4. Answer the questions about the transaction.

You can read more about the dispute process in this Help Center article.